Eight stages run in order. Each one below explains what we need from you and what you get back, so nothing on the day comes as a surprise.
Step one: the inquiry
REPLY
Send us your date, your venue, your guest count, and the type of event. That is enough for us to tell you whether the date is open and which format fits. If you do not have a venue locked in yet, we can still give you a rough idea of what is possible. The more you tell us up front, the more useful our first reply will be.
Have ready: event date, venue address, rough guest count, and whether it is a wedding, a corporate event, or a private party.
Step two: the quote
PRICE
We put together a written quote covering the service style, the menu, the crew, and any travel costs. Line items are broken out so you can see what you are paying for. If the number does not work for your budget, tell us and we will look at what can be adjusted, whether that is the service window, the menu, or the format.
Every quote lists the service style, the menu, the crew, and travel separately, so you can move one line without guessing at the rest.
Step three: locking the date
DEPOSIT
A deposit holds your date. Until it is paid, the date stays open, and peak Saturdays and December corporate dates do get taken. Once you have booked, we will send a short confirmation with the key details: arrival time, service window, venue address, and the contact person on site. Keep that somewhere you can find it.
Peak Saturdays and December corporate dates move first. If your date is flexible, tell us the range and we will suggest the quieter weeks.
Step four: menu planning
MENU
A couple of weeks before the event, we finalize the menu. This is when you decide on pies, dietary options, add-ons, and the service style. If your guest count has shifted since the quote, tell us now rather than later. Menu changes are easy at this stage and awkward on the day.
Bring dietary needs and any guest count change to this call. Both are simple to fold in two weeks out.
Step five: venue logistics
ACCESS
We confirm access, ground conditions, power, and any restrictions the venue has. If the site has stairs, a narrow gate, or a noise curfew, this is when we work around it. Venues in Los Angeles vary a lot on this, so we would rather ask twice than arrive and find a locked gate.
Worth checking with your venue now: load-in route, ground surface, available power, and any noise cut-off time.
Step six: arrival and setup
SETUP
We arrive ahead of the service window and set up the oven, the prep station, and the serving area. Setup usually takes between 60 and 90 minutes, depending on the format. The trailer takes longer than the cart. We will tell you the exact arrival time when we confirm the booking, and we build in a buffer so a slow elevator or a busy loading dock does not push the schedule.
Expect us before your first guest arrives. If the venue needs a specific load-in slot, pass it on and we will plan the arrival around it.
Step seven: service
SERVICE
Cooking starts when your timeline says it should. Pies come out of the oven continuously, and the crew keeps the line moving. You will have a point of contact from our side throughout the event, so if the schedule shifts, we adjust with it. We do not disappear once the food starts.
Speeches run long and ceremonies start late. Tell us the moment the timeline moves and we re-time the bake instead of holding pies.
Step eight: pack down and cleanup
PACK DOWN
We clean our own station, pack the equipment, and take everything with us. What we do not do is clear your venue's tables, handle your rentals, or dispose of waste that did not come from our setup. If you need us to coordinate with a cleanup crew, we can do that with notice.
Our station leaves clean. Table clearing, rentals, and venue waste stay with you or your event team unless we agree otherwise in advance.